DotA UpUp
Compliance information for payments, support, delivery, refunds and user terms.
DotA UpUp is a community-created custom game for Dota 2.
Users may voluntarily support the development of the project through donations.
As a token of appreciation, supporters may receive virtual in-game bonuses and benefits.
All bonuses are digital virtual items intended solely for use within the DotA UpUp custom game.
Virtual bonuses have no real-world monetary value and cannot be exchanged for cash.
The project reserves the right to modify, balance, remove, or replace in-game bonuses at any time.
Users agree not to abuse payment systems, perform fraudulent transactions, or initiate unjustified chargebacks.
The website may collect and process:
Payment card information is never stored on DotA UpUp servers.
Payment information is processed by authorized third-party payment providers.
Collected information is used exclusively for delivering virtual bonuses, payment verification, fraud prevention and technical support.
DotA UpUp offers refunds upon request.
Users may contact support regarding any purchase. Refund requests are reviewed individually.
To request a refund, users must contact grishko1231@gmail.com.
Response time: up to 48 hours.
Approved refunds are processed using the original payment method whenever possible.
All donations are processed digitally.
Associated virtual bonuses are delivered automatically to the player's linked Steam account.
Estimated delivery time: up to 24 hours after successful payment.
If a bonus is not received within 24 hours, users should contact support.
Support Email: grishko1231@gmail.com
Average response time: up to 48 hours.
For questions regarding payments, bonuses, delivery, refunds, or technical issues, users may contact support at any time.